Return Policy

Custom products

Because most items are personalized or decorated specifically for your order, completed custom orders are generally final sale and cannot be returned for change of mind, unused surplus, or preference changes after approval.

Please review proofs carefully before production. Once artwork is approved and production begins, changes may not be possible or may require additional fees and revised timelines.

Quality issues and defects

If products arrives damaged, incorrectly decorated relative to the approved proof, or with a manufacturing defect, contact us within 7 days of delivery at the email or phone below. Include your order reference, photos, and a short description of the issue.

Where we confirm a defect or our production error, we will, at our option, repair, replace, or refund the affected portion of the order. This is our primary remedy for defective custom goods.

What is not covered

Returns or refunds are generally not available for:

• Approved artwork that later appears incorrect because of a customer-side typo or content error
• Slight colour variation inherent to materials or decoration methods
• Wear, misuse, improper washing, or damage after delivery
• Orders cancelled after production has started, except as required by law or agreed in writing

Non-custom or stock items

If we supply an undecorated stock item that is eligible for return, unused items in original condition may be returnable within 14 days of delivery with prior authorization. Return shipping costs and any restocking fees will be confirmed when you request a return authorization.

Ontario consumer rights

If you are a consumer in Ontario, you may have rights under Ontario consumer protection law that cannot be excluded by this policy. This policy is intended to explain our standard custom-products practices and does not replace those statutory rights.

How to start a return or quality claim

Email hello@getwellexperts.com with your order details. Do not ship items back without a return authorization. Unauthorized returns may be refused.