Privacy Policy

Who we are

Get Well Experts (“we”, “us”, or “our”) is a creative wellness studio based in Ontario, Canada. This Privacy Policy explains how we handle personal information when you visit our website, request a quote, place an order, or otherwise communicate with us.

We follow applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies, Ontario privacy expectations for commercial activities.

Information we collect

We collect information you provide directly and information that is generated when you use our site or services.

• Identity and contact details: name, organization, email address, phone number, and shipping or billing address
• Ritual details: path, scale, feeling, product preferences, gift notes, and messages you share about wellness products
• Transaction information: order history, invoices, payment confirmation references, and communication related to your order or ritual brief
• Technical data: IP address, browser type, device information, and approximate location derived from IP (typically province/country level)
• Website usage data: pages viewed, referral source, and interactions that help us improve the experience

How we use your information

We use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:

• Responding to quote requests and guiding wellness products projects
• Producing, decorating, packing, and delivering orders
• Processing payments, issuing invoices, and maintaining business records
• Communicating about timelines, proofs, approvals, shipping, and after-sales support
• Improving our website, products, and customer experience
• Meeting legal, tax, accounting, and regulatory requirements in Canada

Consent

By submitting a form, placing an order, uploading artwork, or otherwise providing personal information, you consent to our collecting and using that information for the purposes described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to complete an order or provide certain services.

Sharing and service providers

We do not sell personal information. We may share information with trusted service providers who help us operate, such as payment processors, shipping carriers, cloud hosting providers, email tools, and decoration or fulfillment partners.

When we use service providers, we require them to protect personal information appropriately and use it only to perform services for us. Some providers may process data in Canada or other countries. Where information is transferred outside Canada, it may be subject to the laws of those jurisdictions.

Retention

We keep personal information only as long as needed for the purposes collected, including order fulfillment, warranty or quality follow-up, accounting, and legal retention requirements under Canadian and Ontario law. When information is no longer required, we securely destroy or anonymize it.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No method of transmission or storage is completely secure, but we take reasonable steps to protect against unauthorized access, use, disclosure, and loss.

Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask for corrections, or inquire about our privacy practices. To make a request, contact us using the details below. We may need to verify your identity before responding.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Children

Our website and services are intended for organizations and adults arranging products projects. We do not knowingly collect personal information from children under 13 for marketing purposes. School or youth-related projects should be submitted by an authorized adult representative.

Contact

Privacy questions can be sent to hello@getwellexperts.com. We are based in Ontario, Canada. Get Well Experts, serving customers across Ontario and Canada (mailing address provided on invoices and order confirmations).